UK Connect secures world class 84 net promoter score (NPS)

UK CONNECT has secured a market-leading net promoter score (NPS) of 84 – way ahead of virtually every other provider in the industry.  

The score reflects the level of customer service experienced by UK Connect’s suite of clients.  NPS creators Bain & Company suggest a score above 80 is exceedingly rare and is considered “world class”.  

The average NPS score for managed service providers (MSPs) is thought to be between 0 and +30, with many MSPs clustering at the lower end of that range. 

MSPs tend to struggle with delivering consistent customer service, with businesses in this field often recording lower NPS scores than those in other business-to-business sectors.  

In sharp contrast, the survey results highlight UK Connect’s market-leading levels of customer satisfaction.  

NPS measures customer loyalty by subtracting the percentage of a company’s detractors (scores 0–6) from the percentage of its promoters. 

UK Connect is the UK’s leading provider of advanced wireless connectivity solutions, specialising in the construction and defence industries.  

UK Connect delivers market-leading customer satisfaction via:  

• Operations online from day one, without waiting for fibre 

• Modernised operations through dedicated Professional Services and IoT solutions 

• 24/7 proactive monitoring, issues resolved before users notice 

• Built-in redundancy and failover to protect uptime 

• Stronger security across users, devices and networks 

• Best-fit networks per site, delivering consistent performance 

With a focus on innovation and reliability, UK Connect offers a comprehensive range of services, including enterprise wireless connectivity, IoT solutions, and professional services.  

The company’s solutions are designed to enhance communication, collaboration, and productivity, ensuring seamless connectivity from day one.  

No matter where connectivity is needed—from remote locations to dense urban areas, UK Connect’s dedicated team of experts are committed to delivering tailored solutions that meet the unique demands of each project.  

Whether it’s rapid deployment of temporary broadband or long-term connectivity solutions, UK Connect ensures your projects stay connected with optimal performance. 

UK Connect’s Chief Marketing Officer, Jenny Walker said: “We are honoured that our customers value the service we provide so highly.  

“But we are not complacent. We want to get better. This means we will keep being by the side of customers when it matters most.”