Case study

Taylor Wimpey driving efficiency with VoIP

Seamless connectivity & enhanced collaboration with UK Connect's feature-rich VoIP system

Challenge

Taylor Wimpey's site office and sales suite teams faced significant communication hurdles with outdated phone systems, impeding internal and external collaboration. They required a reliable communications solution that offered complete visibility and a wide range of calling features.

Solution

Cloud-based telephony solution for seamless Connectivity

UK Connect revolutionised Taylor Wimpey's communication landscape by introducing a scalable VoIP system capable of supporting 1 to 1,000+ lines. This Cloud-based telephony solution, powered by the Yealink W60b base station and W56h handset, provided uninterrupted connectivity, enhanced efficiency for both remote and desk-based workers, and offered advanced features like call monitoring, analytics, reporting, and recording.

Empowering data-driven insights and elevated customer interactions

It resulted in substantial cost savings through the elimination of upfront charges and granted access to all-inclusive features, empowering them with data-driven insights and elevating customer interactions.

Swift deployment and papid implementation with Yealink technology

Furthermore, the VoIP solution, leveraging the cutting-edge technology of the Yealink W60b base station and W56h handset, was swiftly deployed within less than 10 days from the point of order, showcasing its scalability and rapid implementation.

8

Up to 8 concurrent calls, DECT cordless handsets & VoIP accounts per base station

1

TLS & SRTP security encryption

1

Back-up system

1

Centralised deployment

50

m

DECT radio coverage up to 50m indoors & 300m outdoors

10

+

Phone features Inc. call hold, call transfer, call waiting, call forward, redial, speed dial, voicemail & more

24

/7

Real-time monitoring

<

1

Week deployment

About Taylor Wimpey

Taylor Wimpey is a renowned residential developer with a strong presence across the UK. With operations spanning 23 regions and 400+ live sites, Taylor Wimpey is committed to building exceptional homes and creating vibrant communities.

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"UK Connect's customer-focused approach and expertise were crucial in revolutionising our communication landscape with their scalable VoIP system, improving efficiency and enhancing customer interactions."

Andy Feldon

,

I.T. Director

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Taylor Wimpey