Taylor Wimpey's site office and sales suite teams faced significant communication hurdles with outdated phone systems, impeding internal and external collaboration. They required a reliable communications solution that offered complete visibility and a wide range of calling features.
UK Connect revolutionised Taylor Wimpey's communication landscape by introducing a scalable VoIP system capable of supporting 1 to 1,000+ lines. This Cloud-based telephony solution, powered by the Yealink W60b base station and W56h handset, provided uninterrupted connectivity, enhanced efficiency for both remote and desk-based workers, and offered advanced features like call monitoring, analytics, reporting, and recording.
It resulted in substantial cost savings through the elimination of upfront charges and granted access to all-inclusive features, empowering them with data-driven insights and elevating customer interactions.
Furthermore, the VoIP solution, leveraging the cutting-edge technology of the Yealink W60b base station and W56h handset, was swiftly deployed within less than 10 days from the point of order, showcasing its scalability and rapid implementation.