From complex connectivity to simplified success: Vistry’s FUSION journey

The challenge

Before partnering with UK Connect, Vistry was grappling with:

• Single-network dependency:
  their previous provider was tied to one network, limiting coverage in remote or maintenance-heavy areas.
• A fragmented vendor landscape:
  multiple providers meant inconsistent pricing, varied technologies, and unfamiliar engineers on site, leading to variable installation quality.
• Operational inefficiencies:
  juggling multiple technologies and suppliers led to difficulties with supporting and tracking services.
• Delayed technology rollouts:
  poor or unstable connectivity hindered the adoption of new digital tools on construction sites.

Ben Rich, Group IT Director at Vistry, described their situation, “We had lots of various vendors and different types of connectivity scattered across the whole of Vistry. This couldn’t continue”.

Co-creating FUSION

UK Connect didn’t just offer a product, they collaborated with Vistry to build a solution tailored to their needs. By listening closely to the pain points and operational goals, UK Connect developed FUSION: a flexible, multi-network connectivity model with a unified pricing structure and proactive support.‍

Goals and ambitions

Vistry’s vision for connectivity was refreshingly clear, yet ambitious: they sought a single provider capable of delivering reliable, day-one connectivity to every site, no matter the location. The goal was to eliminate the complexity of juggling multiple vendors and technologies, and instead empower their internal IT team with a streamlined, easy-to-manage solution. By consolidating all connectivity types – whether 5G, LEO satellites, or fixed line (fibre) – under one consistent pricing model, Vistry aimed to simplify operations and ensure every site was equipped from the moment it went live. As Ben Rich put it, “We just wanted one provider to provide connectivity when the site goes live. It was that simple”.

The FUSION solution

FUSION proved to be a game-changer for Vistry, delivering robust connectivity across every dimension of their operations. “We’re able to easily see if sites are struggling for connectivity or if a site goes down. We’re more proactive than reactive now,” said Ben Rich, highlighting the immediate impact of UK Connect’s solution.

With multi-network flexibility, each site can now benefit from backup connections and alternative networks from day one, ensuring uninterrupted service even in challenging environments. The centralised management portal has empowered Vistry’s IT team to oversee all routers seamlessly, streamlining oversight and reducing complexity. UK Connect’s proactive monitoring has significantly lowered support calls, allowing issues to be addressed swiftly, often before site teams even notice. Most importantly, stable connectivity has unlocked the potential for new technologies to be deployed confidently, without the risk of outages undermining progress.