Taylor Wimpey driving efficiency with VoIP
Challenge
Taylor Wimpey’s site office and sales suite teams faced significant communication hurdles with outdated phone systems, impeding internal and external collaboration. They required a reliable communications solution that offered complete visibility and a wide range of calling features.
Solution
Cloud-based telephony solution for seamless Connectivity
UK Connect revolutionised Taylor Wimpey’s communication landscape by introducing a scalable VoIP system capable of supporting 1 to 1,000+ lines. This Cloud-based telephony solution, powered by the Yealink W60b base station and W56h handset, provided uninterrupted connectivity, enhanced efficiency for both remote and desk-based workers, and offered advanced features like call monitoring, analytics, reporting, and recording.
Empowering data-driven insights and elevated customer interactions
It resulted in substantial cost savings through the elimination of upfront charges and granted access to all-inclusive features, empowering them with data-driven insights and elevating customer interactions.
Swift deployment and papid implementation with Yealink technology
Furthermore, the VoIP solution, leveraging the cutting-edge technology of the Yealink W60b base station and W56h handset, was swiftly deployed within less than 10 days from the point of order, showcasing its scalability and rapid implementation.
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8
Up to 8 concurrent calls, DECT cordless handsets & VoIP accounts per base station
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1
TLS & SRTP security encryption
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1
Back-up system
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5
Centralised deployment
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50 m
DECT radio coverage up to 50m indoors & 300m outdoors
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10 +
Phone features Inc. call hold, call transfer, call waiting, call forward, redial, speed dial, voicemail & more
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24/7
Real-time monitoring
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< 1
Week deployment
About Taylor Wimpey
"UK Connect's customer-focused approach and expertise were crucial in revolutionising our communication landscape with their scalable VoIP system, improving efficiency and enhancing customer interactions."
